Cancellation and Refund Policy
Here is an updated Return, Refund, and Cancellation Policy tailored specifically for an e-commerce store selling men's and women's t-shirts.
You can copy this text, adjust the bracketed placeholders (like the return window or email address) to match your exact business rules, and paste it directly onto your website.
Return, Refund, and Cancellation Policy
At web.kautilyaroshan.in, we want you to love the t-shirts you purchase from us. If you are not completely satisfied with your fit, style, or the quality of your order, we are here to help.
Please read our policy carefully to understand your rights and the process for returns, exchanges, and refunds.
1. Cancellation Policy
Before Dispatch: You can cancel your order anytime before it is shipped. To cancel, please email us on contact@web.kautilyaroshan.in immediately at or cancel via your account dashboard. A full refund will be processed to your original payment method.After Dispatch: Once your t-shirt has been shipped and handed over to our courier partner, the order cannot be cancelled. You will need to receive the package and initiate a standard return.2. Return & Exchange EligibilityWe accept returns and size exchanges within [Insert Number, e.g., 7 or 15] days of the delivery date. To be eligible for a return or exchange, your t-shirt must meet the following conditions:
It must be unworn, unwashed, and unused.It must have all original tags intact and be in its original packaging.It must be free of stains, makeup, deodorant marks, or any distinct odors. Non-Returnable Items:
T-shirts purchased during clearance or flash sales (unless defective).Custom-printed or personalized t-shirts.3. How to Initiate a Return or ExchangeIf you need a different size or wish to return your item:
Contact Us: Email our support team at contact@web.kautilyaroshan.in with your Order Number and the Reason for Return/Exchange. If the item is defective or damaged, please attach a clear photograph of the issue.
Approval: Our team will review your request within 24-48 hours and provide you with return instructions and a return shipping address (or arrange a reverse pickup if you offer that service).Pack the Item: Securely pack the t-shirt in its original packaging.Note: If reverse pickup is not available in your pin code, you will need to self-ship the item to us. We recommend using a trackable shipping service.
4. Defective, Damaged, or Wrong ItemsQuality is our priority. If you receive a defective t-shirt, a damaged package, or the wrong size/design by mistake, please notify us within 48 hours of delivery. We will arrange a free replacement or a full refund at no additional shipping cost to you.
5. Refund ProcessOnce we receive your returned item, it will undergo a quality check.
Approval: If the t-shirt passes the quality check (unworn, tags attached), we will approve your refund.Processing Time: Approved refunds will be initiated within [Insert Number, e.g., 2-3] business days.Credit Timeline: The funds will reflect in your original payment method (Credit Card, UPI, Bank Account, etc.) within [Insert Number, e.g., 5-7] business days, depending on your bank.
Prepaid vs. COD: For prepaid orders, the refund will go back to the original source. For Cash on Delivery (COD) orders, we will send you a link to provide your UPI ID or Bank Details for the refund transfer.(Optional: Shipping charges applied to the original order are non-refundable unless the return is due to a defect or error on our end.)
6. Contact UsIf you have any questions about your specific order or need help with a return, please reach out to our support team:
Email: [support@kautilyaroshan.in]
Phone/WhatsApp: [8340647293]
Support Hours: [Monday to Saturday, 10 AM - 6 PM]